It was "one of those nights" on a weekend, when the pediatrician's office is closed.

Mission, Vision & Values

The mission, vision and values of St. Anthony’s Medical Center are vital statements that guide the conduct and decisions made by our leaders, physicians and employees. The mission describes what we do and have done for decades, and our vision expresses what we will be – for the patients we serve today and in the future.

Our Mission:

St. Anthony's, a Catholic medical center, has the duty and the privilege to provide the best care to every patient, every day.

Our Vision:

St. Anthony’s vision is to become the premier health care organization in the St. Louis region. We want to be the first choice for quality health care services among patients and families in the communities we serve.

Our Values:

• The patient comes first in all we do.
• We will strive for excellence through teamwork and mutual respect.
• We express compassion and respect for all persons served and those serving.
• As a Catholic medical center, we support the spiritual and physical needs of our patients and staff.

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Customer Service Commitment

St. Anthony’s Medical Center is committed to providing exceptional medical care and customer service. Our commitment to customer service is so strong that we have created a formal customer service initiative, “Service from the Heart.” This initiative formalizes what we believe in - carrying out Christ’s healing ministry by providing care to each patient with respect, dignity and compassion.

Quality

We strive to offer quality medical care in a professional and caring atmosphere and we realize that the quality of our nursing care, clinical services and food, the cleanliness of our facilities and patient rooms, as well as other factors, are important to your satisfaction. Learn more about our quality.

Our patients and their family members can expect all employees, physicians and volunteers to:

• be attentive to creating a positive first impression
• communicate clearly, effectively and in a timely manner
• treat them with compassion, dignity, respect and privacy
• be good stewards of our resources
• work as part of a team to meet and exceed their needs

Feedback

If, at any point during your inpatient stay or outpatient visit, you have comments, concerns, complaints or compliments regarding your care and the service you are receiving, please let us know immediately. You may do this by contacting one of the following:

• your caregiver (nurse or nurse assistant),
• nursing manager,
• director of customer service (314-525-1197)
• or, contact us via email.

We will be responsive to your comments and work with you to address any complaints.

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