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Patient services

In the News

St. Anthony's at Southwest Medical Center celebrates 60 years of history

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Bob       Stallman

More than just a bad day at the golf course

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Patient rights and responsibilities

Patient rights

The patients at St. Anthony’s Medical Center have the following rights:

Considerate and respectful care

  • To quality care that respects your personal values, beliefs, cultural background, and physical, psychosocial, educational needs and preferences.
  • To be treated with consideration, dignity and respect.
  • To pastoral care and other spiritual services.
  • To be informed (or when appropriate the patient’s designated representative/support person, to the extent permitted by law) of the patient’s rights in advance of furnishing or discontinuing care whenever possible.
  • To receive care in a safe secure setting and protective oversight while a patient in the hospital.
  • To be free of all forms of abuse, neglect, harassment or corporal punishment.
  • To be free from restraint or seclusion of any form imposed as a means of force, discipline, convenience or retaliation by staff. Restraint or seclusion may only be imposed by properly trained staff to ensure the immediate physical safety of the patient, a staff member or others, and must be discontinued at the earliest possible time.
  • The dying patient has the right to care that optimizes his/her dignity and comfort.
  • To make informed decisions about organ donation.

Privacy and confidentiality

  • To personal privacy in providing your care and to the confidentiality of your clinical and billing records. You and your designated representative/support person have the right to access, review and receive copies of information contained in your clinical records (upon proper authorization) within a reasonable time frame, governed by State and local law for a nominal fee. You also have the right to ask that information about your presence at St. Anthony’s Medical Center not be made available to the public.

Information about your treatment

  • Have information provided to you in a manner that meets your needs and is tailored to your age, preferred language and ability to understand.
  • To access to an interpreter and/or translation services to help you understand medical and financial information.
  • To be informed about the outcomes of care, including unanticipated outcomes.
  • To have a family member or designated representative/support person of your choice and your own physician notified promptly of your admission to the hospital.
  • Your legally designated representative/support person has the right to exercise the rights delineated on your behalf if you lack the capacity for participating in the decision-making process, to the extent permitted by law.
  • To consent to or refuse treatments to the extent permitted by law, procedures, service delivery, or concurrent services and be informed of the medical consequences of your decision.
  • To treatment and services that you need or request, that are within the ability of the Medical Center to provide. If St. Anthony’s Medical Center cannot provide the service, you and your designated representative/support person have the right to be informed about the need to transfer to another facility and the alternatives to such a transfer.
  • To participate or refuse to participate in medical research, to have any research fully explained to you, and be assured that there will be adherence to research guidelines and ethics should you choose to participate.
  • To know the identity and professional status of the people who are caring for you.

Participation in decisions about your care

  • To participate in the development and implementation of your plan of care and discharge planning, and in any changes to your plan of care.
  • To make informed decisions regarding your care (you or your designated representative/support person, to the extent permitted by law). Your rights include (you or your designated representative/support person) being informed of your health status (including diagnosis and prognosis), being involved in care planning, treatment, services, discharge planning and being informed of any changes to your care plan and being able to request or refuse treatment. Informed consent includes an explanation to you in layman’s language the nature of the proposed procedure or treatment, the risks and benefits, and alternative procedures or treatments. This includes being informed of service options available and choice of agencies providing the service. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
  • To request a second opinion or choose a doctor other than the one currently caring for you, at your request and expense.

Power of attorney and advance directives

  • To formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • To make health care directives and/or appoint a surrogate to make health care decisions on your behalf to the extent permitted by law.

Pain management

  • To care that manages your pain and respects and supports pain management decisions made by you and your health care team. St. Anthony’s Medical Center plans, supports and coordinates care and resources to assure that the pain of all patients is recognized and addressed appropriately.

Reasonable response to your requests and needs

  • To reasonable accommodations, subject to your medical needs, if you have physical disabilities.
  • To be informed of visitor policies along with any clinical restrictions or limitations.
  • To have a family member, friend or other individual present for emotional support during your stay.
  • To access available communications—to send or receive mail, make telephone calls and have permitted visitors, unless medically or therapeutically contraindicated. Any restrictions will be explained to you.
  • To have all visitors enjoy full and equal visitation privileges consistent with your preferences. The only limitations St. Anthony’s Medical Center might place on visitation rights would be due to clinical necessity, patient safety or other considerations that are in your best interest, including restrictions for patients who are prisoners, victims of a violent crime or transferred from a facility where they have been under protective status; limitations on visiting hours, number of visitors, age of visitors (children under 12) and restriction on visitors with communicable diseases, specific patient units that need different visitation policies, physician-oriented visitation restrictions for your safety or when deemed to be in your best clinical interest. (Please understand it is impossible to delineate or anticipate every clinical reason that could warrant restrictions or limitations. St. Anthony’s Medical Center reserves the right to determine any other situation where it is necessary to limit visitation.)
  • You and your designated representative/support person have the right to choose your visitors as guaranteed by federal law, including the right to consent to and receive, restrict or withdraw/deny visitors you designate at any time, including but not limited to a spouse, a domestic partner (including a same-sex domestic partner), other family members or friends.
  • St. Anthony’s Medical Center shall not restrict, limit or deny visitation privileges on the basis of color, race, religion, creed, gender identity, sexual orientation, national origin, sex, age, physical ability or sources of payment for care.
  • To have personal possessions reasonably protected.

Express concerns or grievances

  • To have your complaints about treatment, care, or infringement of rights reviewed and investigated and to expect a prompt resolution of the issue, including a timely written notice of the resolution without compromising your care.
  • To be informed of the hospital’s patient grievance policies and procedures, including whom to contact and how.
  • To file a formal or informal verbal or written grievance and to expect a prompt resolution of the grievance, including a timely written notice of the resolution. The grievance may be made by the patient or the patient’s designated representative/support person.

If you believe your patient rights have not been observed, you may contact a Patient Advocate at extension 4620, or file a grievance with:

Missouri Department of Health & Senior Services
Bureau of Health Services Regulation
P.O. Box 570
Jefferson City, MO 65102-0570
Phone: 573-751-6303
Fax: 573-526-3621
E-mail: complaint@dhss.mo.gov

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
E-mail: complaint@jointcommission.org


St. Anthony’s HOSPITAL☆ITY line, which is designated to provide immediate attention to any problem or inconvenience you may have that cannot be remedied by the staff on your floor, also is available by calling extension 3322. You will not be intimidated, harassed, threatened, or suffer any penalty because you file a complaint. Any penalty or reprisal against you or any other involved persons is prohibited by law.

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Patient responsibilities

  • Giving accurate and complete information about matters relating to your health.
  • Telling your doctor & St. Anthony’s Medical Center of any advance health care directives, such as a durable power of attorney; and for providing a copy to be included in your medical records.
  • Following the treatment plan agreed upon by you and your doctor, and for accepting the consequences if you refuse recommended treatment.
  • Asking questions when you do not understand what you have been told about your care or what you are expected to do.
  • Making sure the financial obligations of your care are fulfilled, providing information necessary for claims processing.
  • Exhibiting courteous and respectful behavior toward other patients, visitors, hospital personnel, medical staff and property, respecting privacy and confidentiality of others.
  • Discussing pain relief options, collaborating with your physician and nurse to develop a pain management plan, requesting pain medication when needed and informing St. Anthony’s Medical Center staff if the pain is not relieved.
  • You are expected to abide by all hospital rules and safety regulations, and be mindful of noise levels, privacy and number of visitors.
  • You and your family should express any needs you may have to enable us to provide reasonable accommodations.
  • You have a responsibility to inform the health care team when you have issues or concerns related to your safety.
  • You, your family and visitors have a responsibility to refrain from tobacco use anywhere on the hospital campus, consistent with local ordinances and St. Anthony’s Medical Center policies.
  • Following the rules listed in the Patient Handbook.

All patient rights and responsibilities and services at St. Anthony’s Medical Center are provided without regard to color, race, religion, creed, gender identity, sexual orientation, national origin, sex, age, physical ability or source of payment for care.

If you feel as though you have been denied a benefit or service because of your color, race, religion, creed, gender identity, sexual orientation, national origin, sex, age, physical ability or source of payment for care, you may file a complaint of discrimination with the Manager of Patient Relations at extension 1197, or a Patient Advocate at extension 1195 or 1198. You also may file a complaint with:

Office for Civil Rights
U.S. Department of Health and Human Services
601 East 12th Street, Room 353
Kansas City, MO 64106
Phone: 800-368-1019; Fax: 816-426-3686; TDD: 800-537-7697

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St. Anthony's Medical Center logo

For information, please call our Health Access Line at 314-ANTHONY (268-4669) or 800-554-9550 or visit find a physician online.

Working as trusted partners, the physicians and employees of St. Anthony's Health System will deliver care distinguished by its demonstrated quality and personalized service. We will be visibly engaged in improving the health and well­ being of the communities we serve in South County and beyond. We will stand together, proud to set the standard for independent community health systems.